Showing posts with label Business. Show all posts
Showing posts with label Business. Show all posts

Monday, March 16, 2009

Resource Allocation and Project Governance

I guess we are going to need some kind of resource allocation process unless we are living in Neverland, where time is unlimited. It is a complicated management challenge. Particularly when senior executive leadership starts reinvigorating and revitalizing organization, they are faced with a growing number of ideas, projects and investment opportunities clamoring for their attention. Each new idea seems to be more promising than the last one. But any coach will tell you that if you want to compete effectively, you need to be able to focus on those opportunities and those core strengths where you can do better than your competitors not by 10%, 15% or even 25% but by an order of magnitude.

For NBA players height is an advantage and if you are not tall, you will have to work twice as hard to attain the same level as taller players or you will need some other extraordinary compensating quality, for example, lightening speed and accuracy. Similarly, football is a game that rewards speed and strength and sometimes speed over strength. Therefore, we get a three step resource allocation process. First, identify your strengths, then find the opportunities that match your strengths and finally build a single minded focus on selected opportunities to the total exclusion of everything else. When you focus on a few things, it is likely that you will make errors and those errors will be glaring. Eureka! Making errors, big visible, glaring errors is wonderful, when you are pushing your limits and exploring your boundaries. I hate small, tiny errors. It is hard to recognize them and easy to ignore them. Tiny errors can accumulate over a period of time and then collectively put you in a deep hole, without you ever realizing that you have been screwing up. This is called variously as commitment by default, boiling frog syndrome or slipper slope argument. Big errors show all over. You can't ignore them. They force you to take a lesson.

Jack Welch had decided that GE would stay only in those markets where it would be able to develop and sustain a market dominating number one or two position. As a result of this strategy, GE sold off divisions, which were unlikely to have dominant positions in their markets and used those resources to position itself better in markets, where it was able to create and sustain a dominant position.

Markets reward growth more than profitability. But more and more companies are realizing that they can't be everything to everyone in their quest to find growth opportunities. They are understanding the importance of positioning for building a long-term sustainable competitive advantage. So how are they allocating resources. This is a multi-level process with several variations. Some firms have been prescribed tough resource allocation directives by external parties like banks and other lending entities documented in bank covenants and lending agreements. Often these directives leave little leeway for discretion. Other firms are following annual planning cycles for divisions. Earnings and growth targets are established by the corporate at the division level. After that each division prepares minimum of an operating and a capital budget and corresponding business plan to meet those targets. These are subject to changes and revisions as the year progresses. Capital budgeting and allocation of resources among divisions and within divisions is often guided by relationships among senior executives and how they leverage that relationship to achieve their corporate and divisional goals.

There are major differences among firms' effectiveness and efficiency in converting those resources to desirable results. Some firms are able to achieve more from those inputs. These firms are able to offer better products and services to their customers at a lower or comparable price. Project failure rate among such firms is lower. They are better able to estimate their capacity to do projects and underestimation of project size, a hallmark of maturing organizations, does not happen that often. Having a mature project management process is a critical and necessary part of organizations' capability to manage its resources effectively and efficiently. But project management methodology in and of by itself is not enough to guarantee a high success rate of corporate projects. From senior management's point of view, project governance is a critical part of the overall process that can track execution of a strategy. Governance ensures alignment between strategy and action. I'm in agreement that actions at the shop floor as well as operating level decisions can have a major impact on strategy. Therefore, it is not always that projects have to be aligned with the strategy. Sometimes strategy may have to be aligned with decision made at day-to-day operating level. The story of how Intel transformed itself from a memory chip producer to a microprocessor designer and manufacturer is often cited as an example of operating decisions transforming the strategy of a firm.

To summarize this discussion, I think that strategy should be based on firm's core strengths and resource allocation process should support that strategy by focusing on a few selected opportunities. A strong project governance process ensures that the resource allocation follows the intended strategy and that the gap between realized and intended strategy is not dysfunctional. Finally, project management process ensure that firm has a strong execution capability to create the desired results from allocated resources.

Friday, March 13, 2009

What are Sunk Costs?

There was a rich knight in the court of an agreeable king. One day the king got mad at the knight. Since the king had known the knight for a long time, he described three punishments to the knight and allowed him to choose one. The three punishments were caning, eating a gallon of farm fresh manure or expulsion from the kingdom. The knight accepted caning but half-way through caning realized that he would possibly not survive the full course of caning. Therefore, he begged the king to allow him to choose another punishment. The kind king agreed and the knight asked for a gallon of manure. After consuming half a gallon of manure, the knight felt dizzy with nausea and knew that he would certainly die, if he were to eat the whole gallon. Therefore, he begged the king to expel him from the kingdom. Our kind and immensely agreeable His Majesty agreed again. He then expelled the knight from the kingdom, asked IRS to attach his property to the government treasury and lived happily ever after.

Many people tell me that the knight was an idiot. If he had known his limitations, he could have chosen to leave the kingdom in the first place without suffering the ignominy of caning or eating the humble cow pie. I disagree since this conclusion is based on hindsight, while life choices have to made with foresight. I think that the knight was a bright smart cookie, who was willing to take risks and explore his limitations. Best of all, he was not afraid to take a loss and get out at the right time. By doing this he avoided the worst case scenario, which could have been the loss of his rear-end or death. Half way through caning, he accepted caning as his sunk cost, realized that enough was enough, took the loss and got out of the market. His next venture was equally disastrous but he knew when enough was enough and got out in time.

Most of us have trouble realizing when enough is enough and continue to throw good money after bad until we are overwhelmed by the worst case scenario. We keep on pouring money into projects several months after the return on investment has turned negative. Often the only rationale is that we have already invested several millions in this project, why not a few hundred thousand more to finish it. When you come across this logic, try to extend it ad infinitum and you will quickly realize the futility of such logic.

At several parties I have auctioned a one dollar bill for six to eight dollars before people realized that they were really being stupid. I begin auctioning a one dollar bill at the starting bid of 10 cents with a condition that I'd also seize the bid amount from the second-highest bidder. For instance, when the highest bid reaches 70 cents, the second-highest bidder realizes that he would lose his 60 cents, unless he raised his bid. Eventually, the bid for a one dollar bill reaches $1 and the second-highest bidder at 90 cents reasons that his loss would be 90 cents if he did not bid. On the other hand, if he won the bid at $1.10, he would only lose 10 cents. This reasoning continues with disastrous results for the bidders and usually they end up paying several dollars to me for a one dollar bill. Human behavior is not designed to accept sunk cost. Humans are inveterate loss-avoiders and have deep trouble accepting the notion of sunk cost.

I have another way of looking at the sunk costs using the notion of time machine. I say that I wouldn't worry about the past until I got a time machine that would allow me to go back in the past and fix things. Until that time, we can only change the future. Therefore, let's work on changing the future.

Thursday, March 12, 2009

Don't Cover Your Ass

Good to see you again!

I'm sure you have known people, who work hard to cover their asses. This is done so often and by so many that CYA has become a common acronym. There are managers, who put so much armor around their asses that they have trouble walking around and getting things done.

In corporate environments ass is one metaphoric piece of human anatomy that is best left uncovered to discourage defensiveness and build trust. Defensiveness and spinning are ginormous waste of time and insulting to customers, investors and other stakeholders alike.

I've another acronym. Leave open your ass (LOYA). How can you and I start practicing LOYA? Well, I'll share my tips with you, if you will share yours:

  1. Listen attentively and take notes when someone criticizes you in a meeting. This is good stuff. Thank your colleague after the meeting and request him or her to continue to provide feedback in future.
  2. When you feel regret for not covering your ass, openly accept your errors and move on.
  3. Create transparency into what you are working on using frequent corporate communications, status updates, project management tools, task lists, design documents, marketing collateral, et cetera.
  4. Stop e-mailing FYI to your boss as a CYA. You are just wasting his time.
  5. If you are a senior executive, build an organization that is error-friendly and error-tolerant. Error-friendly organizations are more resilient. Such organizations allow people to quickly recognize, recover and learn from errors.

I believe LOYA is critical to building trust and initiative in a team. Now since I've written this blog, I'm going to try it first.

See you soon!



Challenging Organizational Entropy

Sometime back I came to know from an old friend of mine that his medium-sized firm located in San Diego had decided to drop a product line with almost five million dollars of annual revenue because the management found the product line unprofitable. The product line required 50 full-time employees to generate sales, maintain the website and provide customer service at a direct cost of about $4.6 million per year. In addition, the product line was paying $800,000 as internal chargeback for the use of company-owned data center and corporate office. Clearly, it was not hard to notice that the company was losing $400,000 per year on this product line. At an offsite meeting it made a lot of sense to the company executives to shut it down and layoff 50 employees. As you may have already guessed, the company ended up losing $400,000 per year.

It is not surprising that such misguided decisions continue to be made more than five centuries after the invention of accounting. The issue here is not understanding of cost accounting. The problem is with corporate dysfunction, which when not kept in check by the top leadership, creates an environment in which facts are twisted to serve the interests of powerful coalitions, information is colored, personal agendas are advanced at the cost of creation of customer value and no one rises to challenge conventional wisdom.

In traditional organizations, only executive leadership is capable of challenging and stopping this tendency of organizations to become dysfunctional. What does it take? It takes candor, honesty without insensitivity, openness to inquire into thoughts that are contrary to one’s beliefs or conventional wisdom and a healthy dose of ego-suppression syrup. What are the alternatives if you are not at the executive leadership level? Candor, honesty and openness will still help you stay above the organizational dysfunctions and contribute effectively. Just remember, it is important to be nice. Don’t be rude, even if you are right. As Peter (Drucker) used to say in his class that organizations were bodies in motion and politeness was the lubricant that kept organizations working without friction.

Have a nice day and will talk to you soon!